Retail Sales Executive

The Alternate is looking for a proactive and detail-oriented Store & E-Commerce Executive who can manage both retail store operations and online business activities. The ideal candidate should be customer-focused, sales-driven, organized, and capable of handling day-to-day store responsibilities while ensuring smooth order processing and online customer management.

Key Responsibilities:

Retail Store Operations

• Welcome customers and provide a premium shopping experience.
• Understand customer preferences and assist in product selection.
• Drive store sales and achieve monthly targets.
• Maintain store presentation, visual merchandising, and product displays.
• Manage stock availability and inventory within the store.

E-Commerce Operations

• Process and manage website orders efficiently.
• Coordinate with factory/dispatch team for Made-to-Order (MTO) orders.
• Update product listings, inventory, and product information on Shopify and marketplaces.
• Handle customer inquiries through WhatsApp, Instagram, website, and calls.
• Monitor order tracking, returns, exchanges, and customer follow-ups.
• Assist in managing marketplace platforms such as Myntra, Tata Cliq.
• Coordinate with the marketing team for product launches and online promotions.

Requirements:

• Graduate preferred (12th pass with experience can also apply).
• 1–3 years experience in retail, customer service, or e-commerce.
• Knowledge of Shopify, Excel, and basic computer operations preferred.
• Strong communication skills in English, Hindi, and Tamil (preferred).
• Customer-centric mindset with attention to detail.
• Ability to multitask and work in a fast-paced environment.

Skills Required:

• Sales & customer handling
• E-commerce operations
• Inventory management
• Communication skills
• Problem-solving
• Basic Excel & computer knowledge
• Time management

Experience:

0–3 years (Freshers with strong communication skills can also apply)

Location: Chennai

Brand: The Alternate