Senior Application Support Engineer - Retail Banking & Credit Card Systems

3Pillar Global Pvt Ltd
Chennai
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Senior Application Support Engineer with Java, SQL & Credit Card Domain Exp.

We are seeking an experienced Application Support Engineer with strong expertise in retail banking systems, card platforms (credit/debit), and solid technical skills in Java and SQL. The candidate will be responsible for supporting critical banking applications, ensuring system stability, and providing timely resolution to production issues.

Key Responsibilities:

  • Provide L2/L3 production support for retail banking and card-related applications
  • Monitor application health, troubleshoot issues, and ensure high availability
  • Investigate and resolve incidents related to credit/debit card processing systems
  • Perform root cause analysis (RCA) and implement preventive measures
  • Work closely with development, QA, and business teams to resolve defects and improve system performance
  • Execute and validate SQL queries, data fixes, and backend troubleshooting
  • Support batch processing, job monitoring, and scheduling tools
  • Participate in release deployments and post-release validations
  • Maintain documentation for incidents, known issues, and support procedures
  • Ensure compliance with banking security and regulatory standards
  • Provide on-call support and handle critical production incidents
    •  

    Technical Skills:

    • Strong experience in Java-based applications support
    • Proficiency in SQL (Oracle / MySQL / PostgreSQL) for data analysis and issue resolution
    • Experience with Unix/Linux environments
    • Familiarity with application servers (e.g., WebLogic, Tomcat)
    • Knowledge of batch jobs, schedulers (e.g., Control-M, Autosys)
    • Understanding of APIs, microservices architecture, and logs analysis

      • Domain Knowledge:

      • Strong understanding of Retail Banking systems
      • Hands-on experience with Credit/Debit Card lifecycle (authorization, clearing, settlement)
      • Knowledge of payment networks (e.g., Visa, Mastercard) is a plus

        • Soft Skills:

        • Strong analytical and problem-solving skills
        • Excellent communication and stakeholder management
        • Ability to work under pressure in a production support environment
        • Team player with a proactive approach

    Preferred Qualifications:

    • Experience with ITIL processes (Incident, Problem, Change Management)
    • Exposure to monitoring tools (e.g., Splunk, Dynatrace, AppDynamics)
    • Prior experience in banking or financial services domain
    Regards Rajan Paul(Linkedin ID) 3Pillar Global

    Experience Level

    Senior Level

    Job role

    Work location
    Work locationChennai
    Department
    DepartmentBanking / Insurance / Financial Services
    Role / Category
    Role / CategoryBanking Operations
    Employment type
    Employment typeFull Time
    Shift
    ShiftDay Shift

    Job requirements

    Experience
    ExperienceMin. 5 years

    About company

    Name
    Name3Pillar Global Pvt Ltd
    Job posted by 3Pillar Global Pvt Ltd

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