Senior Associate - Operations

Senior Associate - Operations

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

1. Manage/run payment cycles (ACH, Check, and Credit Cards). This will require working with leaders to attain appropriate approvals and research issues.2. Research payment related issues and take actions accordingly like stop payments, void, reissues, and Escheat.3. Managing & Scheduling AP Close activities4. Manage and process recurring payments. Ensure proper documentation in accordance with policy. 5. Work on projects/assignments. Ensures credit is received for outstanding memos. This would include ensuring they are applied to open invoices or requesting payment from the vendor. 6. Manage the review and correction of exceptions in our Online Document center platform and Peoplesoft (APIM). Support and identify scenarios to reduce exceptions such as applying an Alias wherever applicable and communicate with outside vendors by phone and email to correct invoice submissions.7. Manage the month end checklist to ensure the team is meeting month end deadlines and everything on the month end checklist is complete.8. Understand the 1099 process and assist with year-end processing/clean up. Also, handle support questions related to 1099s through phone and email communications with client’s customers.9. Manage the Expense Compliance processes, communicating outstanding expenses and enforcing compliance with our reconciliation policies.10. Assist with vendor data cleansing, vendor maintenance email box monitoring & archiving, and communications with vendors and/or team members by phone and email.11. Assist with oversight of our company credit card and expense program, being the first level of escalation for issues the team is not able to resolve on their own and will be responsible for assisting the team to resolve those escalated queries.12. Helpdesk – This position will be the first level of escalation for queries the team is not able to resolve on their own and will be responsible for assisting the team to resolve those escalated queries. This position will also be responsible for monitoring the appropriate handling of tickets in accordance with procedures to ensure the team is categorizing tickets appropriately, following up with tickets timely, and monitoring customer satisfaction. This position will also create reports is the ServiceNow ticketing system as needed.

Qualifications

Bachelors Degree

Experience Level

Mid Level