Senior Technical Assistance Center Engineer - Aruba Switching

Senior TAC Engineer – Aruba Switching

Senior TAC Engineer – Aruba Switching

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

What you’ll do:

• Own complex L2/L3 switching cases escalated from L1 TAC.
• Perform deep‑dive fault isolation, protocol‑level analysis, and advanced debugging.
• Lead Sev‑1 / Sev‑2 incident resolution until service restoration.
• Provide timely executive‑ready updates during high‑impact outages.
• Drive cases to resolution while maintaining strict SLA compliance.
• Troubleshoot advanced Layer 2/3 protocols (STP, LACP, OSPF, BGP, VRFs, ECMP).
• Handle VSX high‑availability scenarios (peer‑keepalive, ISL split‑brain recovery, ISSU upgrades).
• Analyze system/hardware performance (CPU, memory, TCAM, QoS, optics).
• Deliver full RCA reports with timeline, impact, and prevention actions.
• Escalate to L3 Engineering with reproducible test cases, packet captures, and crash logs.
• Act as customer technical authority during engineering engagements.
• Mentor L1 TAC engineers, review case quality, and improve troubleshooting standards.
• Participate in bug scrubs, feature readiness reviews, and executive outage bridges.
• Influence product defect prioritization with Engineering & Product Management.

 What you need to bring:

• Technical Expertise
  • Deep understanding of Layer 2/3 protocols, routing convergence, and high‑availability designs.
  • Strong packet‑level troubleshooting using PCAPs and Wireshark advanced filters.
  • Expert knowledge of Aruba AOS‑CX architecture, VSX, advanced LACP, and Central‑managed switching.
  • Familiarity with AOS‑CX REST APIs, automation, and telemetry.
  • Linux log analysis, crash/core dump interpretation.
  • Python scripting for basic log parsing (nice to have).
• Soft Skills & Leadership
  • Executive‑level communication during outages.
  • Calm, decisive decision‑making under pressure.
  • Strong ownership mindset and cross‑functional collaboration skills.
  • Ability to coach and mentor junior engineers.
• Education & Experience
  • Bachelor’s degree in Engineering / Computer Science / IT.
  • 4–7 years in enterprise switching TAC, network engineering, or campus/data‑center networking.
• Certifications (Preferred)
  • Aruba ACSP/ACSX.
  • CCNP Enterprise / Data Center.
  • ITIL Expert (bonus).
• Performance Orientation
  • Focus on MTTR, escalation effectiveness, RCA quality, Sev‑1 recovery time, CSAT, and L1 readiness metrics.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#aruba

Job:

Engineering

Job Level:

TCP_02

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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Experience Level

Senior Level