Service Coordinator

Customer Support Executive Job Description

Responsibilities and Duties:

Person responsible for this role will be core to our company's philosophy of delivering timely, prompt and efficient service to our Channel Partners and Corporate Customers.

Core responsibility involves registering service calls and responding to customer's query with regard to service delivery.

Ensure highly satisfactory service support system in place by providing timely and instant response for all the queries raised by the Customers.

Need to work on company's internal TAT and make sure to address the customer needs well within the TAT

Coordinate with service engineers and be a bridge between Service engineer, Channel Partners and corporate customers

Following up with clients on approval of Service Costs and also maintaining feed back mechanism

Prompt maintenance of records and up to date updation of log on system for each service call

Maintain coordination between various departments to provide required information to clients.

Daily reporting and weekly reporting to management and engineers.

Qualifications and Skills:

Graduate with excellent and pleasing communication skills

Hindi fluency is must

Basic computer operations

Analytical and problem solving ability