Subject Matter Expert - Quality Services
Amazon India Limited
Work from Office
Full Time
Min. 1 yearJob Description
SME - Quality Services
Role & Responsibility1. He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc.
2. He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.
3. He/She should be able to provide floor support to DA's on clarifying their queries during execution
4. The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
5. The employee will be an individual contributor for this role.
6. In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
7. He/She should be able to do RCA for all the duplicate and invalid clarifications – reduce ambiguity in work instructions by identifying training needs.
Basic Qualifications
- 1+ years of game testing experience
Preferred Qualifications
- Knowledge of QA methodology, industry-standard tools and bug tracking toolsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Experience Level
Entry LevelJob role
Job requirements
About company
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