Senior IT Helpdesk Associate
Sutherland Global Services Private Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Sr. Assoc-IT Helpdesk
Company Description
Sutherland is seeking a reliable and detail-oriented person to join us as Associate Professional Accountant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Job Description
Ability to retain and apply knowledge gained during the training
a. Answer phone to respond any customer queries
b. Knowledge of client Policies & Procedures
c. Assist customer's on Technical inquiries
d. Asks customer "Discovery" questions to fully understand their needs and issues before offering a solution
e. Project a professional company image through phone & email interaction
f. Provide customers with product and service information
g. Provide assistance with regarding to customer service issues as well like troubleshooting, installation of the product etc..,
h. Transfer customer calls to the appropriate department if required
i. Escalate the call to the next level if required
Qualifications
Any Graduate / Higher Secondary / 3 years Diploma
Additional Information
All your information will be kept confidential according to EEO guidelines.
Experience Level
Senior LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
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