Senior Program Manager - Shipping Cost to Serve

Sr. PM, Shipping COGS, RBS : Cost to Serve

About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About RBS
The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information.
Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Our team is looking for a Program Manager to help enable Cost To serve for Amazon by implementing Key business initiatives. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems.

Why You’ll Love This Role
• Impactful Leadership: You’ll lead critical projects that directly influence Amazon’s supply chain cost structure and operational performance, driving measurable results.
• Strategic Influence: Collaborate across global teams, including finance, operations and technology, to shape strategies that improve operational efficiency and customer satisfaction.
• Data-Driven Innovation: Leverage analytics, including cost and volume driver frameworks, to uncover insights and optimize supply chain performance.
• Professional Growth: Join a supportive, fast-paced environment with access to mentorship, leadership development and opportunities to grow your career.

Key Job Responsibilities
• Define and Drive Business Goals: Lead strategic initiatives to reduce Cost to Serve (CtS) across key area related to shipping costs and operational inefficiencies. Own the lifecycle of these initiatives, from problem definition to solution implementation, with limited leadership direction.
• Data-Driven Decision-Making: Use advanced analytics tools to uncover inefficiencies, analyze cost and volume drivers, and develop actionable solutions. Drive detailed discussions based on data insights and align cross-functional teams on high-priority initiatives.
• Financial Collaboration: Partner with finance teams to validate cost models, forecast savings and ensure alignment with Amazon’s financial goals. Make trade-offs between short-term cost reductions and long-term strategic objectives to maximize financial impact.
• Cross-Functional Leadership: Collaborate with cross-functional teams across finance, operations and supply chain to implement scalable solutions. Unblock teams to increase speed of delivery and ensure alignment on program goals.
• Root Cause Analysis (RCA): Conduct deep dives into defects to identify systemic inefficiencies, leveraging frameworks like Upstream Defect Elimination (UDE). Influence technology decisions and external entity interactions to resolve complex, undefined problems effectively.
• Stakeholder Engagement: Communicate effectively with senior leaders, presenting data-driven insights and recommendations to influence decision-making. Trusted to present decisions to leaders up to three tiers above level, driving alignment across diverse areas.
• Scalable Solutions: Develop and implement scalable programs across geographies, incorporating regional nuances and best practices.

Basic Qualifications
• Bachelor’s degree in Business, Finance, Operations, Supply Chain or a related field.
• 5+ years of experience in program management, with a proven track record of delivering cross-functional initiatives.
• Advanced data analytics skills, including proficiency in SQL and working with large datasets.
• Financial acumen, with experience in cost modeling, volume driver analysis, and P&L metrics.
• Demonstrated ability to influence senior stakeholders and communicate complex ideas effectively.

Preferred Qualifications
• Master’s degree or MBA in Business, Finance, Operations, or a related field.
• 3+ years of experience with Lean Six Sigma Black Belt or similar process improvement methodologies.
• Proven success in leading global programs across diverse geographies.

A Day in the Life
As a Program Manager, you will own critical initiatives to reduce CtS. This includes:
• Conducting deep dives into data to identify inefficiencies across supply chain systems, uncovering root causes and recommending actionable solutions.
• Collaborating with technical and operational teams to develop scalable solutions that drive efficiency and optimize processes.
• Partnering with finance to quantify cost reductions, forecast savings and align cost targets with broader business goals. This includes identifying new cost-saving strategies and refining financial KPIs to measure and track program success.
• Engaging stakeholders across geographies and organizational levels, including global teams and VP-level leaders, to drive alignment and ensure program success.
• Navigating ambiguity to structure undefined problems and create clarity, leveraging a strategic mindset to develop long-term solutions.
• Owning data and tool management, improving analytics capabilities to deliver actionable insights and ensuring robust reporting for decision-making.
• Presenting findings and strategies to senior leadership, driving alignment on key initiatives and making impactful contributions across multiple regions.


Key job responsibilities
Key job responsibilities
·Responsible for defining and driving business goals.
. Forming and managing cross-functional project teams to drive key programs for our customers.
· Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve business goals.
. Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Defect elimination.
· Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.
· Takes up a business problems which are not well defined. Delivers independently with limited leadership direction.
· Generally works within a VP org. Influences large customer segments, technology decisions, external entity interaction, etc. Actively mentors and develops others.
· Owns a large program. Manages the lifecycle of complex initiatives. Unblocks teams & increases the speed of delivery. Makes trade-offs on short-term vs. long-term needs. Able to resolve difficult situations
· Drives detailed discussions and high-level alignment. Is clear and concise in verbal and written communication. Trusted to present decisions to leaders up to 3 tiers above level. Able to communicate across an increasing diversity of areas

A day in the life
You will own few defects to improve Cost To Serve for Amazon. Understand the systems and processes leading to those defects. You will interact with various Tech and program owners whose processes either lead to those defects or will help solve those defects. Each day, you will dive deep into Data to analyze opportunities, identify patterns and implement upstream solutions. You will use your expertise of undertaking process improvements using 'Lean Six Sigma' techniques to identify and implement process improvements. You will present data driven insights to leadership for decision making.

About the team
Cost to Serve (CTS) aims to identify and eliminate waste, negative experiences, and non-value activities across the end-to-end remit of supply chain and dependent workstreams that slow down resolution for our stakeholders. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems. Our program will support in establishing the end-to-end supply chain checkpoints on how the inventory moves inside Amazon to identify gaps, broken processes/policies to eliminate root causes of systemic difficulties rather than merely addressing symptoms, on behalf of our customers. This team will partner with internal/external stakeholders to establish the FCF/Cost to serve charter based on opportunity size and own specific unique initiatives that are beyond the existing team’s program scope.

Basic Qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level

Senior Level