Staff Software Engineer - Machine Learning

Staff Engineer - Machine Learning

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

Job Description

Staff Software Engineer (Level 4)

The Impact You Will Create As a Staff Engineer, you are a technical anchor and a multiplier for the entire engineering organization. You will move beyond building features to architecting the platforms and systems that drive our business forward. Your work will directly result in:

• Architecting for Scale: Designing and building highly resilient, distributed systems and micro-frontends/microservices that effortlessly handle massive scale and high availability.

• Engineering Excellence: Setting the gold standard for code quality, system design, and performance optimization across the engineering org.

• Multiplying Team Output: Elevating the technical competence of your peers through deep mentorship, code reviews, and architectural guidance.

• Bridging Product & Technology: Applying deep "Product Sense" to translate complex business requirements into elegant, scalable technical solutions that directly impact our customers.

Roles & Responsibilities

• Technical Leadership & Strategy: Act as the technical authority for your domain. Drive the High-Level Design (HLD) and Low-Level Design (LLD) for large-scale, distributed applications.

• End-to-End Ownership: Lead end-to-end component building (from database schema and backend microservices to frontend delivery) ensuring seamless integration and performance.

• System Resilience & Optimization: Proactively identify bottlenecks, failure points, and performance issues across the entire stack. Implement solutions for fault tolerance, high availability, and disaster recovery.

• Cross-Functional Collaboration: Partner closely with Product Managers, Designers, and other engineering leaders to gather functional and non-functional requirements, ensuring technical roadmaps align with business goals.

• Mentorship & Culture: Champion a culture of continuous improvement. Mentor mid-level and senior engineers, guiding them through complex technical deep dives and architectural decisions.

• Best Practices: Establish, maintain, and advocate for engineering best practices, including SOLID design principles, advanced testing strategies, and efficient CI/CD integrations.

Qualifications

Key Skills

• Advanced System Design: Deep expertise in building distributed systems, Large-scale Apps, and complex API/database schema designs. Mastery of High-Level Design (HLD) and Low-Level Design (LLD).

• Core Engineering & Problem Solving: Exceptional analytical thinking and problem-solving abilities. Capable of solving hard-level Data Structures and Algorithms (DSA) problems with highly optimized time and space complexity.

• Full-Stack / Backend Depth: Extensive experience with advanced web development, microservices, microfrontends, and performance monitoring.

• Scalability & Resilience: Strong background in building systems designed for high availability (HA), fault tolerance, and low latency.

• Product Thinking: The ability to look beyond the code to understand the user impact, market needs, and business metrics.

• Communication & Articulation: Excellent ability to clearly explain complex architectural thought processes and align stakeholders on technical vision.

Qualifications

• Education: A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.

• Experience: 9+ years of progressive software engineering experience, with a proven track record of designing, building, and deploying complex, large-scale distributed systems in production.

• Technical Track Record: Demonstrated experience operating at a Staff or Lead level, where you have successfully driven the architectural vision for critical business systems.

• Hands-on Mastery: A hands-on mindset—you still love writing production-level code, debugging complex distributed systems, and conducting rigorous technical reviews.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Experience Level

Senior Level