Operations Team Lead

Team Developer

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The purchase and sales team is responsible for resolving the exceptions for the Fixed income and Equity products that arise during the trade cycle (T+1), house vs street book reconciliations and resolve trade proof breaks, The team ensures that all the queues are timely and accurately processed. Purchase and sales team interacts with various contra brokers and the ML trading desk associates to resolve the trade exceptions. The Queue Management team is responsible for ensuring all trades are processed from the front office to the back office accurately and timely. Various systems are utilized to accomplish this. The group monitors numerous reports and error queues to address the errors timely and accurately.

Job Description

Individual will be responsible for handling exceptions for Trade Processing & Queue Management. He /She will be involved in liaising with multiple teams (Brokers/Desk/Onshore partners) for meeting the Service Level Agreements (KRI/KCI’s). Handling the Adhoc Queries/Escalations raised either by Internal or External teams.

In addition, the role is also required to identify trends/themes and opportunities for reducing the manual intervention for error free work culture and create more automation opportunities. Drive strong client focus and risk culture to ensure seamless delivery. Maintain good connect with LOB partners and able to handle Issues and Escalations independently.

Responsibilities

• Review daily Trade exceptions

• Ensure adherence to the SLA’s / Metrics – productivity, turn-around-time and accuracy

• Interact with multiple stakeholders on day to day activities

• Drive Change – To identify workflow/systems inefficiencies and come up with new ideas for improvement and share the best practices with the team

• Responding to Adhoc queries from internal and external clients

Requirements

Education :  MBA/BBA/B COM

• Certifications If Any : NA

Experience Range : 6-8 years

Foundational Skills

• Good comm. Skills, Analytical Skills, Time Management and Excel
• Good understanding of Global Capital Markets especially for Securities Upstream and Downstream flow
• Ability to work effectively in a cross-cultural environment with significant ambiguity, and successfully adjust one's actions or behaviors to adapt to rapid changes and shifting priorities.
• Evaluation of governance routines/policies/procedures to ensure internal & external compliance;
• Candidate must also have good written and oral communications skills
• Ability to prioritize and multi-task when faced with multiple deadlines
• Organized and able to multi-task in a fast-paced environment
• Excellent interpersonal skills; positive attitude; team player; flexible
• Willingness to learn and adapt to changes
• Proactively recognize and recommend solutions to process inefficiencies
• Client focused individual with the drive to exceed expectations
• Results oriented individual with good problem solving skills
• Eye for detail and Out of the Box Thinking

Desired Skills

• Clearing/Settlements

Work Timings : 19:30 – 4:30 IST 

Job Location : Chennai