Senior Technical Support Associate

Technical Support

Role Summary:

The Technician is accountable for technical review, execution, maintenance, and customer support. Adherence to standard procedures and timely completion of contract deliverables.

Responsibilities :

• Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations.

• Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser.

• Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape.

• Makes efforts to understand & learn business and technical and functional skills needed to do the job.

• Adherence to Flowserve policies and procedures.

• Other duties as assigned.

Requirements:

• Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation

• Experience supporting various IT systems. Understanding issue resolution processes and 3rd party resolution tools such as Unisys

• Participated in a full life-cycle application implementation experiences from requirements to production support

• Customer service attitude and must be adept at communicating with non-technical business personnel

• Excellent business engagement, organization, and communication skills

• Demonstrated ability to work in a matrix team structure

• BS or BA Degree in relevant field and / or 0-2 years relevant experience

Experience Level

Mid Level