Technical Support Executive

Position: Technical Support Executive

MocDoc is a cutting-edge healthcare software platform that bridges the gap between healthcare providers and patients. Our solutions streamline hospital, clinic, and lab management, enhancing efficiency and patient care. As a leader in digital healthcare transformation, we are committed to innovation, quality, and customer satisfaction.  

Responsibilities:

• Provide training on software applications / technical support for MocDoc's healthcare management software through voice, chat, and email.
• Handle a high volume of customer interactions, assess issues, and ensure customer satisfaction.
• Implement MocDoc's software solutions, conduct customer training, and assist with onboarding.
• Diagnose and resolve technical issues related to software applications, database management, and integrations.
• Identify and document various use cases for software features to enhance functionality and usability.
• Conduct periodic reviews of resolved support cases to ensure compliance with service standards.
• Address service quality gaps, propose solutions, and drive initiatives for improved customer experience.
• Prioritize and execute tasks efficiently in a fast-paced, deadline-driven environment.
• Collaborate with internal teams to escalate and resolve complex technical issues.

Required Skills:

• Strong verbal and written communication skills in English, Hindi, and any Regional Language.
• Experience in remote IT application support (voice support).
• Proficiency in Microsoft Excel for reporting and data analysis.
• Knowledge of SQL Server and database maintenance is an added advantage.
• Customer-focused mindset with adaptability to diverse customer profiles.
• Strong interpersonal skills and ability to work effectively in a team environment.
• Flexibility to work in variable shifts as needed.
• Ability to travel as required.
• Prior experience in the healthcare domain is a plus.