Technology Platform Engineer

Technology Platform Engineer

Project Role : Technology Platform Engineer
Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration.
Must have skills : Cloud Contact Center Implementation
Good to have skills : Workforce Scheduling
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Platform Engineer, a typical day involves designing and setting up both production and non-production cloud environments tailored to project or product needs. This role includes deploying automation pipelines to streamline processes and automating the creation and configuration of environments. The position requires continuous collaboration with various teams to ensure seamless integration and efficient platform operations, while maintaining a focus on reliability and scalability within cloud infrastructure.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the implementation of cloud environment setups ensuring alignment with project requirements.
- Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
- Coordinate with stakeholders to gather requirements and translate them into technical solutions.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
- Good To Have Skills: Workforce Scheduling.
- Experience in designing and deploying cloud infrastructure environments with automation tools.
- Strong understanding of environment configuration management and deployment pipelines.
- Ability to troubleshoot and resolve issues related to cloud platform environments.
- Familiarity with continuous integration and continuous deployment practices in cloud settings.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Cloud Contact Center Implementation.
- This position is based at our Chennai office.
- A 15 years full time education is required.