Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : End User & Data center IT Asset Mgmt
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Support the expansion and optimization of the global
Software Asset Management organization.
Create awareness and promote compliant software usage
within the organization.
Provide consultancy to consumers of software and IT
support staff for their change management process.
Regular generation of reports to ensure and improve data
quality in close collaboration with stakeholders
Regular monitoring, assessment and improvement of
software compliance related data and KPIs



Academic degree, ideally in business informatics, IT man
agement or software asset management skills acquired
through a qualified apprenticeship or training
Experience in accounting, procurement or supplier man
agement
Experience with the application of ITIL processes
High service orientation, team-oriented work style and
good communication skills
Cost awareness and creativity to identify optimization po
tential
Excellent English skills, written and verbal
Good MS-Office skills Excel and Powerpoint in particular
Resilience and flexibility