Telecaller

Capitalnine Services Private Limited is a trusted Corporate Direct Sales Associate (DSA) partnering with leading Banks and NBFCs across India. Our Company Deals With a Wide Range of Loan Products in Collaboration With BANKS&NBFCS   

Our company is actively operating across India — in every state, every city, every municipality, every mandal, and every village. We are supported by a strong network of professionals including connectors &IDCs, DSAs, chartered accountants, property consultants, and income tax consultants

A telecaller job description involves making outbound calls to potential clients and handling inbound calls from existing customers to sell products or services, generate leads, and provide customer support. Key responsibilities include explaining product features, following up on leads, maintaining accurate records in a CRM system, and meeting sales or engagement goals. 

Core responsibilities

• Sales and lead generation: Initiating calls to potential clients, explaining products/services, converting prospects into customers, and meeting sales targets.
• Customer service: Handling inbound calls, addressing inquiries and complaints, and providing support to existing clients.
• Record keeping: Maintaining accurate call logs, updating customer information in a CRM system, and creating reports.
• Follow-up: Engaging in follow-up calls to nurture leads and maintain relationships with customers.
• Product knowledge: Staying up-to-date on products, pricing, and promotions to provide accurate information. 

Essential skills and qualifications

• Communication: Strong verbal communication, persuasion, and active listening skills.
• Computer proficiency: Familiarity with CRM software and basic computer skills.
• Professional attributes: Ability to handle rejection positively, manage high-pressure situations, and maintain a professional demeanor.
• Sales acumen: Ability to persuade customers and close sales.
• Attention to detail: Essential for accurate record-keeping and handling multiple interactions. 

Common tasks

• Making outbound "cold" calls
• Answering and processing inbound calls
• Explaining the features and benefits of products or services
• Scheduling appointments for other departments
• Resolving customer issues
• Collecting customer information and feedback