Delivery Lead

Transition Lead (Transition Program Owner)

Req ID: 363640 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Transition Lead (Transition Program Owner) to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

1) Transition Planning & Strategy (Digital Workplace)
•    Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria
•    Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality
•    Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness)
•    Define RACI, communication plan, escalation matrix, and cross-tower dependency map
•    Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
•    Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)

2) Knowledge Transfer & Service Readiness
•    Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams)
•    Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup
•    Validate process mapping (AS-IS → TO-BE) and operational readiness (people/process/technology)
•    Conduct Service Readiness Assessments and entry/exit criteria reviews prior to go-live

3) Governance, RAID & Risk Management
•    Own transition governance cadence: daily/weekly reviews, tower checkpoints, and SteerCo
•    Maintain RAID log, mitigation actions, and issue resolution governance
•    Monitor milestone adherence, escalate deviations, and manage corrective action plans
•    Ensure contractual obligations and SLA/OLA alignment throughout transition and stabilization
•    Drive security, access, compliance, and change control readiness as part of go-live criteria

4) Resource Planning & Offshore Ramp-up (Workplace)
•    Plan and manage staffing aligned with transition waves (L1/L2/L3, shift coverage, language needs, site coverage)
•    Coordinate hiring/onboarding/training, shadow support, and role readiness
•    Drive shadow → reverse shadow → steady-state transition model with measurable capability checkpoints
•    Align capacity planning with demand forecasting (seasonality, device refresh cycles, major rollout windows)

5) Tools, Data & Reporting (Digital Workplace)
•    Ensure readiness of reporting and dashboards (ticket volumes, SLA/OLA, backlog, performance metrics, transition KPIs)
•    Coordinate tool integrations/alignments: ITSM, endpoint tools, DeX telemetry, asset/CMDB
•    Ensure operational runbooks, monitoring, and escalation paths are validated and tested

6) Financial & Commercial Oversight
•    Track transition effort/burn vs plan; support transition financial governance
•    Ensure scope control, change management, and impact assessments for transition changes
•    Support cost modelling, ramp profiles, and assumptions for transition estimation and governance

7) Stakeholder Management (Client + Internal)
•    Act as the primary transition interface for client stakeholders
•    Collaborate with delivery leads, tower leads, security, HR, IT, recruitment, vendors, and partners
•    Manage cross-time-zone communication (US/Europe/APAC) and maintain executive-level reporting
•    Ensure high confidence through structured communications and transparent risk management

8) Stabilization & Handover to BAU
•    Define exit criteria and transition completion acceptance
•    Lead hypercare/stabilization governance post go-live; reduce risk and ensure performance stabilization
•    Ensure smooth handover to steady-state delivery teams with complete documentation and ownership
•    Capture lessons learned, closure documents, and implement continuous improvement actions

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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Experience Level

Senior Level