Warranty Claim Assessor - Automobile Sector

Warranty claim assessor

Claims assessing across the globe for the assigned commodity
•    Capacity utilization of 100% for the assigned commodity 
•    Maintain claim mix proportionate to intake in the respective commodity  
•    Maintain quality of 98% for the assigned commodity  
•    Identify concerns during assessment to discuss with Leads for further improvement in claim controls 
•    Inputs to standardize the assessing steps / rules / practices / cost opportunities across the globe 

• Process all claims in each Level 1, 2 within 3 business day and maintain the turnaround time with in the specified global target
• Discussed with market on age claims on weekly basis and take appropriate actions on the claims"
• Claim Assessing based on Policy and provide suggestion to be implemented in policy
• Do Claim Adjudication feedback analysis and come up with proper RCA for adjudicator errors, implement the action plan to avoid same errors appearing in future
• Respond to queries from the markets and customer regarding claim assessed and procedures
• Claim Analysis & complete set up of rules, suggest for appropriate selection parameter to pay claims correctly
• Randomly check the correctness of the system paid claims
• Wherever finance impact, analysis the reason of incorrect process by the system and inform to the market on impact and raise a request to correct the selection parameter in system 
• Analysis all the appeal claims every month classified in three groups, appeal due to system issue or appeal due to dealer issue or appeal due to adjudicator issue
• If dealer appeals the claims due to adjudicator issue, will work on the RCA and implement the action plan to avoid those errors not to occur in future 

Degree or Diploma in Mechanical / Automobile technology

5-10 years of automobile dealership experience, preferably Master technician, Co-tek

Good communication with system knowledge

Experience Level

Senior Level