Administrative Coordinator Female

We are seeking a dedicated and empathetic Customer Relationship Executive – Grievance Handling cum Admin to ensure an excellent student experience by addressing concerns promptly and professionally. The candidate will serve as the primary point of contact for student grievances while managing front office and administrative responsibilities. The ideal candidate should possess strong interpersonal, problem-solving, and organizational skills.

• Key ResponsibilitiesStudent Relationship ManagementBuild and maintain positive relationships with students, parents, trainers, and alumni.
• Ensure a welcoming and professional experience for all visitors and students.
• Maintain regular communication regarding classes, schedules, placements, certifications, and academy updates.
• Conduct periodic student satisfaction follow-ups.
• Grievance HandlingReceive and acknowledge student complaints and concerns through walk-ins, phone calls, WhatsApp, email, or online platforms.
• Record all grievances accurately in the grievance management register or CRM.
• Investigate issues by coordinating with trainers, counsellors, placement coordinators, and management.
• Resolve complaints within the defined turnaround time while maintaining professionalism and confidentiality.
• Escalate unresolved or critical issues to management with complete documentation.
• Monitor grievance resolution progress and provide regular updates to students.
• Conduct follow-up calls to ensure satisfactory resolution.
• Prepare weekly and monthly grievance reports highlighting recurring issues and recommendations for improvement.
• Identify trends in student feedback and suggest process improvements to enhance service quality.
• Administrative ResponsibilitiesManage front office operations and visitor coordination.
• Maintain student records, attendance, and documentation.
• Prepare reports, letters, certificates, and official documents.
• Coordinate classroom schedules, trainer availability, and student communications.
• Maintain office inventory, stationery, and administrative records.
• Ensure smooth day-to-day office operations.
• Admission & Student SupportGuide prospective students regarding courses, fees, and career opportunities.
• Schedule counselling sessions and demo classes.
• Assist in admission documentation and student onboarding.
• Support students throughout their learning journey.
• Placement Coordination SupportCoordinate interview schedules with students and recruiters.
• Maintain placement records and student employment data.
• Communicate placement updates and interview information to students.
• CEO & Management SupportAssist the CEO and management with administrative coordination.
• Prepare reports, presentations, and meeting minutes.
• Schedule appointments and coordinate internal meetings.
• Follow up on assigned action items and ensure timely completion.
• Required SkillsExcellent communication and interpersonal skills.
• Strong grievance handling and conflict resolution abilities.
• Active listening and empathy.
• Professional customer service approach.
• Good documentation and report preparation skills.
• Strong organizational and multitasking abilities.
• Problem-solving and decision-making skills.
• Proficiency in Microsoft Office and Google Workspace.
• Key CompetenciesCustomer Relationship Management
• Complaint Resolution
• Conflict Management
• Student Engagement
• Administrative Coordination
• Time Management
• Team Collaboration
• Confidentiality and Professional Ethics
• Key Performance Indicators (KPIs)Student grievance resolution within the defined turnaround time.
• Student satisfaction and feedback scores.
• Number of grievances resolved successfully.
• Reduction in recurring complaints.
• Accuracy and completeness of grievance documentation.
• Timely submission of reports.
• Quality of administrative support.
• Positive student retention and engagement.
• Preferred QualitiesFriendly, approachable, and patient personality.
• Ability to remain calm under pressure.
• Strong sense of responsibility and accountability.
• Professional appearance and conduct.
• Positive attitude with a service-oriented mindset.
• BenefitsCompetitive Salary
• Performance-Based Incentives
• Professional Development Opportunities
• Career Growth
• Supportive and Collaborative Work Environment
• Employee Recognition Programs