Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow Now Assist
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and promptly address any disruptions that may impact business processes, contributing to the overall efficiency and reliability of the technology environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and continuous improvement of application performance.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the testing and deployment of system updates and patches to minimize downtime.
- Support junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Now Assist.
- Strong problem-solving skills with the ability to analyze complex system issues and provide effective solutions.
- Experience in monitoring and maintaining business-critical applications to ensure high availability and performance.
- Familiarity with incident management and root cause analysis techniques.
- Ability to communicate technical information clearly and collaborate effectively with diverse teams.
- Understanding of software support lifecycle and best practices in application maintenance.

Additional Information:
- The candidate should have minimum 2 years of experience in ServiceNow Now Assist.
- This position is based at our Coimbatore office.
- A 15 years full time education is required.