Category Associate

Associate - Customer Master Data NA

Avantor is looking for Associate - Customer Master Data NA an Intermediate level position, who supports Avantor’s data management strategies by investigating and resolving data quality issues in enterprise applications via deletion and merging, while safeguarding against data loss. Execute mass data management processes while ensuring data quality. Manage documentation, updates to the Data Dictionary and data management training materials, under the guidance of the Enterprise Data Management & Analytics team. Coordinate and conduct mass data imports into core systems, and mass data-cleansing initiatives, ensuring integrity and eliminating redundancy from corporate databases.

Major Job Duties and Responsibilities

• Complete training and get certified on process/processes within the stipulated timeframe
• Adhere to the workflow instructions/standard operating procedure provided by the business 
• Complete all assigned tasks as per Service Level requirements specified by the business and meet/exceed key performance parameters
• Liaise with both internal and external customers and provide resolution with a customer centric approach
• Analysis and fulfillment of daily request from the CMD NA mailbox which include: new account set up, account changes, freight adjustments and alignment, account restrictions, sales rep assignments, taxation issues, company name changes, account terminations and various special projects.
• Understand impact of changes associated Customer Master Data information, and assist Contract Administration teams with transition of information to support profitability improvement initiatives.
• Thorough research of prospective customers and set up of new customer accounts ensuring quality control for all new accounts set up in the field.  Requires use of Internet databases and direct interaction with NCO, Tax, Regulatory, Corporate Accounts, and the VWR Customer.
• Addition & Maintenance ESS VWR Customer database - this is the basis of the Content group and demands meeting requirements from Customers, Sales Teams, Contract Administration, Operations, and other internal departments.
• Perform other duties as assigned
  

 Qualifications (Education/Training, Experience and Certifications)

• Minimum of a graduate Degree in any stream
• 2–5 years of direct experience managing Customer Master Data or working in a MDG environment.

Knowledge Skills And Abilities (Those necessary to perform the job competently)

• Excellent communication skills (verbal and written)
• Efficiency in a deadline-driven environment with multiple concurrent assignments
• Proficiency with MS Office
• Willingness to learn new processes and procedures
• Familiarity with VWR customer account structure MUST and the custom solutions that are available to our customers is a plus
• Adhere to company’s Policies, procedures, rules and guidelines
• Always uphold company’s culture and values

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Experience Level

Mid Level