Integration Engineer - ServiceNow IT Service Management

Business Process Architect

Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Business Process Architect, a typical day involves analyzing and designing innovative business processes to develop comprehensive documentation that supports the implementation of new processes and technologies. This role requires close collaboration with business stakeholders to define detailed product requirements and use cases that align with both process and functional needs. The position also includes engaging in user and task analysis to accurately represent business demands, ensuring that solutions are well-tailored to organizational objectives. Throughout the day, the architect balances strategic planning with practical insights to drive effective process improvements and technology integration.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the development and refinement of process documentation to ensure clarity and usability across departments.
- Facilitate communication between technical teams and business units to align objectives and deliverables.
- Support junior team members by providing guidance and fostering a collaborative learning environment.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong knowledge of IT service management frameworks and best practices.
- Experience in process mapping and workflow design within enterprise environments.
- Ability to analyze complex business requirements and translate them into technical solutions.
- Excellent communication skills to effectively liaise between business and technical teams.
- Familiarity with change management and process improvement methodologies.

Additional Information:
- The candidate should have minimum 12 years of experience in ServiceNow IT Service Management.
- This position is based at our Coimbatore office.
- A 15 years full time education is required.