Customer Service Executive

Job Summary:We are looking for a passionate and professional Customer Service Executive to join our growing career development company. The candidate will be responsible for handling student inquiries, guiding candidates about our training programs, maintaining client relationships, and ensuring excellent customer support throughout the process.

• Key Responsibilities:Handle incoming calls, messages, and customer inquiries professionally
• Provide information about courses, career programs, and services
• Follow up with leads and interested candidates
• Maintain customer records and update databases
• Coordinate with the counseling and marketing team
• Resolve customer concerns effectively and politely
• Support admission and onboarding processes
• Ensure positive customer experience and satisfaction
• Requirements:Excellent communication and interpersonal skills
• Previous experience in customer service, education, academy, or consultancy preferred
• Basic computer knowledge and CRM handling
• Ability to manage multiple tasks efficiently
• Positive attitude and professional behavior
• Preferred Skills:Telecalling experience
• Student counseling support
• Problem-solving ability
• Team coordination