Debt Recovery Agent

Job SummaryWe are seeking a proactive and results-driven Debt Collection Agent to join our team. The role involves contacting customers with overdue accounts, negotiating repayment plans, and ensuring timely recovery of outstanding debts while maintaining professionalism and compliance with regulatory standards.

• Key Responsibilities📞 Customer Contact: Make outbound calls and respond to inbound queries regarding overdue payments.
• 💬 Negotiation: Engage with customers to understand their situation and agree on feasible repayment solutions.
• 📝 Documentation: Record all interactions, agreements, and payment commitments accurately in the system.
• 📊 Performance Tracking: Meet daily, weekly, and monthly collection targets.
• ⚖️ Compliance: Adhere to company policies, industry regulations, and ethical standards in all communications.
• 🤝 Collaboration: Work closely with team members and supervisors to escalate complex cases when necessary.
• 🔍 Problem-Solving: Identify reasons for non-payment and propose corrective actions.
• Qualifications & SkillsMinimum of a high school diploma; bachelor’s degree preferred.
• Prior experience in debt collection, customer service, or sales is an advantage.
• Strong communication and negotiation skills.
• Ability to remain calm, professional, and persuasive under pressure.
• Basic computer literacy and familiarity with CRM/dialer systems.
• Target-driven mindset with attention to detail.
• Work Environment & BenefitsCompetitive salary with performance-based incentives.
• Training and development opportunities.
• Supportive team environment with career growth potential.