Duty Engineer - Facility & Maintenance Operations

Duty Engineer

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Engineering Executive

Work Dynamics

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

What this job involves:

Job Aim

Duty Engineer, To achieve excellence in preventive maintenance programs at site with highest standards. Assist in providing comprehensive facility, contract and procurement management for technical services to Accenture. Achieve Key Performance Indicators and service level agreements targets

Financial Management

• To manage and control all critical spares for all installations as per manufacturer recommendations and inventory

• Coordinate with AEM for collating all R&M requirements quarterly basis.

• Follow up for assigned PO, work completion as per PO until invoice submission.

Operations Management

• To carry out all engineering & operational procedures

• Ensure proper functioning of the following system in the facility

• All Electrical Systems

• All HVAC system

• All PAC’s

• Water, Plumbing, Sanitary Systems

• Elevators/Lifts

• Cafeteria equipment’s

• To liaise with the vendors for maintenance/service practices of M&E contactors to deliver quality work practices in line with the manufacturer recommendations.

• To ensure that all maintenance related schedules & shut down in consultations with OEM & Accenture are followed.

• Daily inspection of log books, history card, checklist, escalation charts, OCP & PPM schedules etc for a better management of engineering systems

• To ensure and guide the technical staff attends & work for closures for all F&S technical related issues in the facility.

• To adhere to 52 weeks annual M&E maintenance schedule.

• To maintain consistency on agreed SLA & KPI.

• To participate during emergency evacuation procedure and manage all health & safety issues. 1Prepare and collate data related to vendor performance and escalate as required.

• Ensure proper usage & functioning of e-fit facility tool (IMT, VMT, Sites ops modules, Site Inspection Tool)  as per defined  scope. 

• Ensure all PM work orders in 360 facility tool are closed and escalate in case of any deviation. Track and close all builder related queries in QMS on monthly basis.

• Conduct M&E onboarding process, back to Basic as defined.

• Ensure all the mandatory trainings are conducted as per schedule and track for attendance.

• Coordinate for execution of works related to IC requests without escalations.

• Conduct interview for M&E new joiners.

• Ensure 100% usage of online work permit tool and upload incidents in the incident tool.

• Proper handing & taking over tabs which are utilized for taking equipment readings.

• Conduct central store audit, BMS store audit and BMS audit on monthly basis.

• Facility walk around and ensure Walk around map & Guide is followed and maintained.

• Coordinate with DM team for any issues that need help.

• Important and VIP client visits to be coordinated with Events team and should be managed without escalations.

• Ensure to close the Seibel tickets on time & weekly once do analysis for repeated complaints and highlight to CE

• Ensure to support for all client audits /Internal & External audits

• Ensure the functionality of all technology tools in the facility

Records Management

• To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities.

• To update & maintain all records on daily basis (Log books, History Cards, Equipment details, Service Reports, Incident Reports etc.)

Estate Management

• To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities

• Ensure visit and inspect all the critical areas maintained by builder wherever allowed on a daily basis – (Chiller, HT, DG, LT, LMR, STP and pump rooms)

• Ensure daily co-ordination with the builder on the diesel / water

• Track & ensure all the activities are performed by the builder as per the contract like FAPA test, Façade glass cleaning etc.,

• Follow up on all the invoices submission by the builder on time

• Intimate on any deviation in builder operation and follow up on closure

Reporting Management

• Daily Report – DSR/walk around guide, SLA Report, Engineering report

• Weekly report – Major highlights, zonal point, Weekly R&M tracker

• Monthly Report –MMR, fortnightly central store SIH report, Energy Report, IIEE Report, Major works carried out report & Equipment Status Report, LCD Projector Report, Statutory Compliance Report, Monthly report

• Escalation to be followed during an incident as per escalation matrix.

• To provide management advice on Helpdesk/Mailroom for escalated issues during the shift

• To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process

• Clearing of C-mail / Government agencies mail to the proper recipient.

• To ensure accident or crises management is addressed immediately

Front Office Operations

• To provide management advice for Front Office for escalated issues during the shift.

• To ensure immediate response to all priority calls during the shift and follow escalation process

• To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep

Security Operations

• Attending the shift briefing

• To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services

• To ensure that the security assignment manager or security in-charge of the facility is being updated on the client’s/VIP visits

• To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.

• To ensure that security staff adheres to GAP norms.

• To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix.

• To ensure the Grooming of the staff

• To manage the overall key room, clock room and time office operations.

• To ensure weekly training is imparted and staff grooming standard is maintained.

• To ensure VMT tool (vendor management tool) is up and run all the time

• To ensure all registers/tools update for material movements (In & Out) on day to day basis

• Follow the escalation matrix if anything wrong

• Ensure to implement EHS practices (PPEs etc) in and around the security premises

• Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs)

Housekeeping Operations

• Attending the shift briefing

• To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.

• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits.

• To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.

• To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.

• Identification, on time closure and reporting of snags.

• To discuss and assist facility manager on monthly basis on the vendor performance matrix.

• Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.

Cafeteria Operations

• To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas

• During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements

• To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly.

• To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria.

• To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.

• To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits.

• To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.

• To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages.

• Should conduct monthly random Kitchen audit of the vendors.

• Escalate Facility Manager and then Accenture Lead on escalations.

• Ensure the hygiene of the cafeteria vendors operating in stalls.

• Ensure PPE are used by vendor staff while serving, cooking and washing. 

Estate Management

• Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events

• Coordination with builder on guarding services and common area upkeep daily / weekly / monthly

• Co-ordinate with builder security for logistics requirement

• Co-ordinate with builder for pest control activity closure

• Take proper rounds in all common areas maintained by builder

• Co-ordination with builder HK team & ensure daily HK activity in place in common areas

• Make snag reports pertaining to common area’s and follow up for closure

• Coordination for bee hive removals and pest control

• Coordination with builder security team for any logistics requirement

General Operations

• To ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required.

• To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done.

• To go for facility, walk around and ensure Walk around map & Guide is followed and maintained.

• To adhere to Accenture Policies, Processes & procedures and also the statutory documents

• To adhere to Accenture SLA & KPI as agreed with JLL

• To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done

• To coordinate with engineering team for any issues that need help.

• Organizing induction program for all TPV & Jll staff

• Plan & train TPV staff on Accenture policies and requirements.

• Daily and monthly updating of OLA in the SMDRS tool.

• Important and VIP client visits to be coordinated with Events team and should be managed without escalations.

• Should have complete knowledge & functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.

• Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities.

• Should conduct all the scheduled meeting and focus meets with projects as per calendar.

• Should participate and manage half yearly fire drill.

• All daily, weekly and monthly reports to be shared on time.

• All the relevant checklist to be governed and maintained as per requirement.

• Adopt to all the new implemented initiatives.

• Handling of security, EHS incidents on priority and communicating the same as per escalation matrix.

• Answering the employee query on phone and replying mails

• Follow the escalation process & matrix for any incident / issues (100%)

Sound like you? To apply, you need to:

Qualification: B.E / Diploma (Electrical / Mechanical) 
Overall Experience: 1 – 2 years
Industry Type: Hotel, IT & Manufacturing 
Industry Experience: 0-1 year

Technical Skills (E): M&E Related Equipment, MS Office & Mail communication 

Generic Skills (E): Communication, Interpersonal
Behaviors: Team work, Learning attitude & Positive thinking

Key Skills

• Helpdesk

• Front office

• Client management

• Attending phone calls

• Client’s Events coordination

• Café operations,

• Day to day operations

• Security & HK Operations

• General operations

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Keep your ambitions in sight and imagine where JLL can take you...

Apply today!

Location:

On-site –Coimbatore, TN

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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