Field Service Engineer

Job description

● Technical Support: Provide technical assistance for LED video wall installations and operations.

● Maintenance and Troubleshooting: Diagnose and resolve hardware and software issues promptly.

● Installation and Setup: Assist in the installation and configuration of LED video wall systems.

● Quality Assurance: Ensure products meet quality standards during installation and after service.

● Documentation and Reporting: Maintain detailed records of service activities and prepare reports.

● Customer Interaction: Communicate effectively with clients to address their concerns and queries.

● Collaboration and Communication: Work closely with the internal team to ensure seamless service delivery.

● Service Request Management: Manage and prioritize customer service requests efficiently.

● Preparation for On-Site Visit: Ensure all tools, equipment, and parts are ready for site visits.

● Issue Resolution: Identify and resolve issues during on-site visits to ensure client satisfaction.

● No Fear of Heights: Confidently perform tasks at elevated locations as required.