Front Office Manager

• Key Responsibilities:
• Handle inbound and outbound customer calls professionally.
• Explain spa services, packages, memberships, and ongoing offers.
• Schedule, confirm, reschedule, and cancel appointments.
• Follow up with prospective and existing customers.
• Convert inquiries into appointments and memberships.
• Maintain accurate customer records in the CRM system.
• Achieve daily and monthly call and conversion targets.
• Front Office
• Welcome and assist customers with a warm and professional approach.
• Manage customer check-in and check-out procedures.
• Handle billing, payment collection, and invoice generation.
• Coordinate appointment schedules with therapists.
• Address customer queries and resolve concerns promptly.
• Maintain reception cleanliness and ensure a pleasant customer experience.
• Promote spa services, products, and membership plans.
• Required Skills
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good telecalling and sales conversion abilities.
• Basic computer knowledge (MS Office/CRM).
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and positive attitude.

Contact Number: 8925419191(Sindhiya HR)