Head of Quality Assurance - EPS Business

Head - EPS Quality

Quality Head – EPS     

Reporting: EPS Head                                                                          Coimbatore

Head - Quality Assurance for L&T EPS business to lead and transform the quality function across business units. Quality leader will define and execute the quality strategy, drive cultural transformation, and ensure world-class performance across customer satisfaction, product quality, and operational excellence.

This role serves as the quality leader, partnering closely with executive leadership, operations, and commercial teams to align quality performance with overall business objectives.

Key Responsibilities

• Own and lead the quality function across manufacturing sites, with full accountability for quality performance, systems, and results
• Define and execute an enterprise-wide quality strategy aligned with growth, customer expectations, and operational excellence
• Drive cultural transformation, embedding a proactive, data-driven quality mindset across all levels of the organization
• Lead cross-functional quality governance, including steering committees and executive-level issue resolution
• Standardize and scale quality systems, processes, and best practices across business units
• Partner with customers and suppliers to resolve complex quality challenges and strengthen strategic relationships
• Develop and implement advanced quality systems, including digital and real-time quality monitoring capabilities
• Lead continuous improvement initiatives, reducing defects, scrap, warranty, and cost of poor quality (COPQ)
• Oversee customer satisfaction programs, ensuring measurable improvements in performance and competitive positioning
• Build and develop a high-performing quality organization, creating a strong leadership pipeline
• Assess current capabilities (process, tools, talent) and build a strategic roadmap to achieve best-in-class performance

Required Experience

• 15+ years of progressive leadership in quality within electronics manufacturing environments
• Proven experience leading quality across multiple sites and/or global operations
• Demonstrated success driving quality transformation and cultural change
• Experience in Industrial, Automotive, Defence, Robotics, Power Electronics, Medical manufacturing environments
• Strong background in Lean Manufacturing and Toyota Production Systems
• Experience with ERP systems and data-driven decision making
• Bachelor’s degree required; MBA or advanced degree preferred

Leadership Profile

• Strategic, enterprise-level thinker with strong business and financial acumen
• Proven ability to lead through influence across functions and regions
• Skilled in building and developing high-performing teams
• Strong executive presence with the ability to engage customers, suppliers, and senior leadership
• Data-driven leader with the ability to translate complex issues into actionable solutions
• Experienced in managing high-stakes customer and supplier relationships