CRM Technical Consultant

MS- F and O Commerce functional-Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

Position: MSD_Commerce Functional Senior

 

 

The Opportunity:

 

As a Microsoft Dynamics 365 Commerce Functional Senior at EY GDS, you will contribute to the success of enterprise-scale Dynamics 365 Commerce implementations, primarily in the Retail and commerce domain. You will have the opportunity to work with a growing team and play a key role in delivering financial transformation solutions, process improvements, and ERP implementations to global clients, helping build a better working world.

 

 

Key responsibilities:

 

• Lead the design, configuration, and implementation of Dynamics 365 Commerce for Retail and Commerce operations.
• Manage business process analysis, solution design, and functional documentation for Retail and commerce modules.
• Conduct workshops with client stakeholders to gather requirements and propose industry best practices.
• Supervise the implementation lifecycle including configuration, data migration, testing, and deployment.
• Identify and resolve functional and system integration gaps.
• Collaborate with technical consultants to translate functional needs into robust technical solutions.
• Drive planning and execution of unit testing, UAT, and go-live readiness.
• Guide super user and end-user training and support documentation creation.
• Configure and optimize D365 eCommerce components such as product catalogs, online storefronts, order management, and promotions for B2C and B2B businesses.
• Configure and manage eCommerce sites using D365 Site Builder, including creating and customizing pages, organizing assets in the media library, designing fragments for reusable content, and utilizing modules to enhance site functionality and ensure a consistent user experience across B2C and B2B platforms
• Ensure compliance with EY and client project delivery standards, methodologies (Agile, Waterfall), and documentation practices.

 

 

Skills and attributes for success:

 

• In-depth knowledge of D365 eCommerce B2C and B2B.

 

 

Hands-on experience with:

 

• Retail and commerce modules
• Stores, call center and online stores
• B2C and B2B eCommerce management
• Assortment, Promotions & loyalty management
• Product Information Management
• D365 Site builder

 

 

Strong understanding of:

 

• Commerce architecture
• POS management
• Media library management
• Familiarity with Power Platform, especially Power Apps and Power BI, is a plus.
• Ability to conceptualize and design future-state business processes.
• Experience in conducting GAP analysis, solution testing, and user training.
• Good understanding of security roles, data management, Azure DevOps, and LCS environments.

 

 

To qualify for the role, you must have:

 

• 5–10 years of experience in D365 Commerce
• Minimum 3 full-cycle D365 Commerce implementations.
• Strong domain knowledge of Retail & eCommerce
• Strong domain knowledge of D365 Site builder tool
• Experience with Microsoft SureStep, Agile, or hybrid implementation methodologies.
• Proficiency in working with globally distributed teams and stakeholders.
• Microsoft certifications such as MB-340, MB-900 are preferred.

 

 

Ideally, you’ll also have:

 

• Knowledge of integration with other Microsoft technologies such as Azure, Power Platform.
• Familiarity with industry-specific retail practices and compliance requirements.
• Experience working in multi-country and multi-legal entity environments.
• Strong documentation, stakeholder communication, and problem-solving skills.
• Proven ability to lead discovery workshops, manage offshore teams, and mentor junior consultants.
• A proactive mindset with the ability to work independently and collaboratively in a global, fast-paced environment.

 

 

What we look for:

 

• A passionate, hands-on functional expert with deep understanding of retail and eCommerce processes.
• Excellent communication skills and a client-first attitude.
• Ability to manage cross-functional project teams and ensure timely delivery.
• Drive to innovate and continuously improve implementation quality and client satisfaction.
• Strong focus on building long-term relationships and contributing to EY’s high-performance culture.

 

 

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
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Experience Level

Mid Level