Retail Sales Executive

If you are in interested in this job, call us directly at +91 75581 22288

Key Responsibilities

• Customer Handling: Greet customers, understand their requirements, and provide suitable product recommendations.
• Product Knowledge: Maintain strong knowledge of home appliances, electronics, features, specifications, pricing, offers, and warranties.
• Sales & Target Achievement: Achieve daily, monthly, and quarterly sales targets.
• Product Demonstration: Demonstrate product features and explain benefits, comparisons, and usage to customers.
• Lead Conversion: Follow up with enquiries, walk-ins, phone/online leads, and convert them into sales.
• Upselling & Cross-selling: Recommend complementary products, accessories, extended warranties, and relevant upgrades.
• Billing & Order Processing: Coordinate with the billing and accounts teams to ensure accurate invoicing and smooth order processing.
• Customer Follow-up: Follow up after sales to ensure customer satisfaction and encourage repeat business and referrals.
• Inventory Coordination: Check product availability and coordinate with the inventory/store team for stock requirements.
• Display & Merchandising: Ensure products are properly displayed, priced, labelled, and presented attractively.
• Competitor Awareness: Keep track of competitor pricing, offers, new products, and market trends.
• Sales Reporting: Maintain accurate records of leads, sales, follow-ups, and customer interactions.
• Store Discipline: Maintain cleanliness, professionalism, punctuality, and proper customer service standards on the sales floor.

Key Skills / Requirements

• Good communication and interpersonal skills
• Strong sales and negotiation skills
• Customer-oriented approach
• Basic computer knowledge
• Proficiency in Tally is an advantage
• Knowledge of home appliances/electronics is preferred
• Ability to work towards sales targets
• Prior retail sales experience preferred

Summary:

• Achieve monthly sales targets
• Handle walk-in customers & enquiries
• Product demonstration & recommendation
• Lead follow-up & conversion
• Upselling & cross-selling
• Customer relationship management
• Maintain product displays
• Coordinate billing, delivery & inventory
• Track sales & prepare reports
• Stay updated on products & competitor offers

If you are in interested in this job, call us directly at +91 75581 22288