Shift Manager/Assistant Manager

1.  Handles all employee concerns with a sense of urgency

2. Treats all team members fairly and with respect

3. Ensures no team members is placed in position until all training is complete

4. Provides regular communication to team including goals and results

5. Source, trains, retains, and develops team members that improve the Guest experience

6. Executes team service through effective scheduling, cross training, and deployment

Executes development plans for talented team members to grow their career

7. Discusses issues with other managers

8. Discusses shift plan with team

9. Involves entire team by communicating goals, results, and action plans

10. Makes adjustments to assignments during the shift to achieve goals

11. Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency

12.  Executes travel paths and delegates tasks as required

Ensures each shift is appropriately staffed to meet hospitality with speed goals