Team Leader - Customer Support (BPO)

We are looking for a dynamic and result-oriented Team Leader with a minimum of 1+ year of experience in the BPO industry. The ideal candidate should have strong leadership, communication, and people management skills, with the ability to motivate a team, achieve operational targets, and ensure excellent customer service.

Key Responsibilities:

• Lead, mentor, and manage a team of Customer Support Executives.
• Monitor team performance and ensure productivity targets are achieved.
• Conduct regular team huddles, coaching sessions, and performance reviews.
• Provide guidance and support to team members in handling customer queries.
• Prepare daily, weekly, and monthly performance reports.
• Identify training needs and support the development of team members.
• Handle customer escalations and resolve issues effectively.
• Coordinate with Operations and HR for smooth workflow and team management.
• Ensure compliance with company policies, quality standards, and operational procedures.

Eligibility Criteria:

• Minimum 1+ year of experience as a Team Leader in a BPO or Customer Support environment.
• Graduate in any discipline (preferred).
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Experience in handling team performance metrics and customer escalations.
• Good analytical and problem-solving skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Preferred Skills:

• Team Leadership
• People Management
• Performance Management
• Coaching & Mentoring
• Conflict Resolution
• Reporting & MIS
• Time Management
• Communication Skills
• MS Office

Benefits:

• Competitive Salary
• Performance-Based Incentives
• Career Growth Opportunities
• Training & Development Programs
• ESI & PF Benefits (as applicable)
• Friendly and Professional Work Environment

Job Details:

• Experience: Minimum 1+ Year in BPO
• Role: Team Leader
• Employment Type: Full-Time
• Work Mode: Work From Office