Telecalling Executive

JOB DESCRIPTION – TELECALLERPositionTelecaller / Telecalling Executive

DepartmentSales & Marketing

LocationCoimbatore, Tamil Nadu

Job TypeFull-Time

Reporting ToSales Manager / Business Development Manager

Job SummaryWe are looking for an enthusiastic and confident Telecaller to support our sales and marketing activities. The candidate will be responsible for making outbound calls to potential customers, generating sales enquiries, following up with existing leads and customers, and coordinating with the sales team.

The candidate should have good communication skills, a positive attitude, and the ability to confidently explain our electrical products and services to customers.

• Key Responsibilities1. Outbound CallingMake outbound calls to potential customers, dealers, contractors, builders, industries and business prospects.
• Introduce the company and explain our products and services.
• Generate new sales enquiries through telecalling.
• Understand customer requirements and identify potential business opportunities.
• 2. Lead Follow-UpFollow up with leads received through IndiaMART, websites, social media, exhibitions and other sources.
• Regularly follow up on quotations and pending enquiries.
• Maintain proper records of all calls, customer requirements and follow-up dates.
• Ensure that no sales enquiry is missed.
• 3. Customer CoordinationRespond professionally to customer enquiries.
• Share product information, brochures and company details through WhatsApp or email.
• Coordinate with the sales team for technical requirements, quotations and customer visits.
• Maintain good relationships with existing customers.
• 4. Sales SupportSupport the sales team in generating appointments and customer meetings.
• Provide daily updates on calls made, enquiries generated and follow-ups completed.
• Maintain accurate records in CRM, Excel or other company software.
• Support the sales team in converting enquiries into orders.

ProductsThe candidate will be trained to understand and promote products such as:

• Electrical Panels
• AB Switches
• Distribution Feeder Pillar Boxes
• Distribution Transformers
• Street Light Poles
• Prefabricated Containers and Kiosks
• Other Electrical and Fabrication Products
• Required SkillsGood verbal communication skills in Tamil and English.
• Hindi or Malayalam knowledge will be an added advantage.
• Confident and pleasant telephone manner.
• Basic knowledge of MS Office, Excel and WhatsApp.
• Good follow-up skills.
• Ability to maintain customer data and records.
• Positive attitude and willingness to learn.
• Previous experience in telecalling, sales or customer support will be an advantage.
• Preferred Candidate ProfileMinimum qualification: 12th Pass / Diploma / Any Degree.
• Experience: 0–3 years.
• Freshers with good communication skills may also apply.
• Candidates with experience in electrical products, industrial sales, B2B sales or manufacturing companies will be preferred.
• Key Performance Indicators (KPIs)Number of outbound calls made.
• Number of qualified leads generated.
• Follow-up completion rate.
• Customer appointments generated.
• Enquiries converted to sales opportunities.
• Accuracy of customer and lead records.
• Timely reporting and coordination with the sales team.
• Personal AttributesConfident
• Energetic
• Positive attitude
• Good listener
• Persistent in follow-ups
• Customer-focused
• Responsible and disciplined

SalarySalary: Based on experience and skill level.

• BenefitsTraining on electrical products and industrial sales.
• Opportunity for career growth in sales and business development.
• Performance-based incentives may be provided.

Interested candidates may apply now.