Quality Assurance Sublead

Quality Assurance Sublead

Role Purpose: Key Accountabilities: Preferred Experience and Qualification:

Quality Leadership & Systems

·       Lead In-Process QA teams for Optical connectivity products, ensuring process compliance and continuous improvement.

·       Ensure preparing and managing Quality Department plans and budgets.

·       Drive adherence to SOPs and quality parameters; oversee creation, review, and revision of SOPs as needed.

·       Ensure robust execution of quality checks for incoming materials, in-process products, and finished goods; address deviations promptly.

Customer & Compliance Focus

·       Ensure on-time product dispatches by proactively resolving quality-related issues.

·       Analyze customer feedback from CRM systems, drive root cause analyses (RCA), and lead corrective and preventive actions (CAPA).

·       Provide technical support to resolve customer issues in coordination with internal departments.

·       Maintain and upgrade system and product certifications in line with internal and external compliance requirements.

Technical Expertise & Innovation

·       Maintain strong technical knowledge of Optical Connectivity Solutions, including components, assembly processes, and product performance parameters, to ensure quality standards are met and to support product and process improvement initiatives.

·       Stay abreast of market trends, emerging technologies, and quality management best practices.

·       Actively participate in New Product Development (NPD) and provide quality-related insights.

·       Lead and guide vendor technical evaluations and make recommendations to Business and SCM teams.

·       Drive a culture of Good Manufacturing Practices (GMP), Total Quality Management (TQM), and continuous improvement aligned with Sterlite values.

People Leadership

·       Set goals, conduct performance reviews, and mentor team members to build a high-performing Quality function.

·       Identify training needs for self and team; create and execute training plans.

·       Lead recruitment for open positions within the team.

·       Drive short-term and long-term quality improvement projects.

Process Excellence

·       Ensure end-to-end adherence to engineering change management for any process or raw material modification.

·       Conduct regular internal process and product audits as per defined specifications.

·       Champion a zero-defect culture by ensuring timely closure of customer complaints.

Promote use of Six Sigma, Lean, and other quality tools to achieve operational