Zonal Field Engineer Manager - Network Performance and Customer Experience

Manager - CP and O Benchmarking and DT

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

TM - Zonal Field Engineer

Job Level/ Designation

M1 / Manager

Function / Department

Planning & Quality / Technology

Location

Dehradun

Job Purpose

Team Member at Zonal Location to ensure the key network KPIs and Support to sales and central team

Key Result Areas/Accountabilities

• Improve Service KPIs and CXX ( Customer Perception )
• Information Bridge between Field and Central team on field deliverables and expectations.
• Early correction of any Service Degradation and Proactive approach to avoid the Network issues
• Customer Complaint Resolution
• Support Sales ZBM and team on any zonal issues
• Golden Route and Hot Spot Management
• Manage Special Events
• Use of Ground Hog and other tools to improve Network KPI & SCFT.
• Coordination with TERM / TRAI units during OADT/IDT or any special Audit.

 

 

Core Competencies, Knowledge, Experience

• Theoretical and Practical working RF knowledge of 5G/4G/2G to sustain and improve the Voice and Data KPIs
• RF associated working knowledge of Tx and Core Nodes
• Customer Complaint Troubleshooting
• RF Parameter Tuning
• Drive Test
• Good communication skills
• Analytical Thinking
• Building Team Commitment

 

Must have technical / professional qualifications

•             Essential : BE – Electronics & Communication/Electronics Engineering

•             Work ex  : Atleast 5 - 7 years in any operator or 1st Class Vendor

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Experience Level

Mid Level