Receptionist / Front Office Executive

We are looking for a smart, professional, and customer-focused Receptionist to join our hospitality team. The ideal candidate should have excellent communication skills, a welcoming personality, and the ability to manage front desk operations efficiently while delivering exceptional guest experiences.

• Key Responsibilities to welcome guests with a warm and professional attitude.
• Handle guest check-ins and check-outs smoothly.
• Answer phone calls, WhatsApp messages, emails, and booking inquiries.
• Manage reservations through Airbnb, Booking.com, MakeMyTrip, and other OTAs.
• Coordinate with housekeeping and maintenance teams to ensure rooms are guest-ready.
• Maintain guest records, booking details, and daily reports.
• Handle guest complaints professionally and ensure quick resolution.
• Provide local travel recommendations and assist guests during their stay.
• Process payments, issue invoices, and maintain cash/POS records.
• Ensure the reception area is clean, organized, and presentable.
• Upsell room upgrades and additional services whenever possible.
• Maintain high standards of hospitality and guest satisfaction.