BPO Telecaller

A Loan Recovery Job Description (JD) outlines the responsibilities of professionals tasked with contacting borrowers, negotiating payment plans, and collecting overdue EMIs. The primary goal is to minimize Non-Performing Assets (NPAs) while ensuring strict legal and ethical compliance. [1, 2, 3, 4, 5]

A standard Loan Recovery Job Description features the following structure:

Core Responsibilities

• Delinquency Management: Identify, track, and manage overdue accounts, focusing on resolving defaults in both early and late-stage cycles.
• Negotiation & Counseling: Communicate with borrowers via calls or field visits to understand their financial constraints and negotiate realistic settlement or repayment plans.
• Compliance & Ethics: Strictly adhere to Reserve Bank of India (RBI) guidelines, Fair Practice Codes, and internal organizational standards to ensure professional and fair debt collection practices.
• Documentation & Reporting: Maintain accurate records of all customer communications, update daily collection reports, and track field visit statuses.
• Legal Coordination: In cases of severe or prolonged default, prepare documents and coordinate with internal legal teams to initiate legal recovery proceedings as a last resort. [1, 2, 3, 4, 5]