Collection Officer

Job Title: Collection Officer

Department: Collections

Industry: NBFC / Short-Term Loans / FinTech

Location: Connaught Place, New Delhi

Employment Type: Full-Time

Job SummaryWe are looking for a dedicated and result-oriented Collection Officer to join our team. The ideal candidate will be responsible for managing overdue accounts, following up with customers for timely repayments, and ensuring maximum recovery while maintaining a professional and customer-centric approach. The candidate should possess excellent communication and negotiation skills and have prior experience in collections, preferably in the NBFC or financial services industry.

• Key ResponsibilitiesContact customers through phone calls to remind them of upcoming, due, and overdue loan repayments.
• Follow up with delinquent customers and ensure timely recovery of outstanding dues.
• Negotiate repayment plans with customers based on company policies.
• Educate customers about payment options, late payment charges, and loan terms.
• Resolve customer queries related to loan repayments in a professional manner.
• Maintain accurate records of customer interactions and payment commitments in the CRM/system.
• Coordinate with internal departments to resolve payment-related issues.
• Achieve daily, weekly, and monthly collection targets.
• Escalate high-risk or non-responsive accounts as per company guidelines.
• Ensure compliance with RBI regulations, company policies, and ethical collection practices.
• Prepare daily collection reports and MIS for management review.
• Maintain confidentiality of customer information at all times.
• Required SkillsExcellent verbal communication skills in Hindi and English.
• Strong negotiation and persuasion abilities.
• Ability to handle difficult conversations professionally.
• Good listening and problem-solving skills.
• Basic computer knowledge (MS Excel, CRM software).
• Strong follow-up and time management skills.
• Ability to work under pressure and achieve collection targets.
• QualificationsGraduate in any discipline (preferred).
• Freshers with excellent communication skills may also apply.
• Experience in collections, customer service, tele-calling, banking, or NBFC will be an added advantage.
• Preferred Experience 6 months–2 years of experience in:
• NBFC
• Banking
• FinTech
• Short-Term Loan Companies
• Digital Lending Platforms
• Collection Process (Voice)
• Recovery Operations
• BPO Collections