Customer Support Caller
Doctor Veda Private LimitedFixed
₹12,000 - ₹16,000
Average Incentives*
₹2,000
Earning Potential
₹18,000
Fixed
₹12,000 - ₹16,000
Average Incentives
₹2,000
Earning Potential
₹18,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
6 applicants
Benefits include: Laptop
Job Description
Job Location - Kohat Enclave, PItampura, Delhi
Position -Customer Support
Opening - 5
Immediate joiner preferred!
Job Overview
We are looking for a clear-spoken, detail-oriented, and reliable Order Confirmation Executive to join our team. In this role, your primary responsibility will be to call customers who have placed orders online (Cash on Delivery or Prepaid) to verify their shipping details, confirm their intent to purchase, and ensure smooth order processing.
Key Responsibilities
Order Verification: Call customers immediately after an order is placed to verify their name, complete delivery address, and contact details.
Status Updates: Confirm the payment mode (COD/Prepaid) and update the order status in our system (Confirmed, Cancelled, or Hold).
Address Correction: Spot and correct incomplete or incorrect addresses to minimize Return-to-Origin (RTO) rates.
Customer Support: Answer basic customer queries regarding product features, delivery timelines, and return policies during the call.
Upselling/Cross-selling (Optional): Inform customers about ongoing offers, discounts, or related products to increase the average order value.
Data Management: Maintain accurate logs of all successful, unanswered, and cancelled calls in the CRM or Excel sheet
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.
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