Customer Support & Operations Executive

We are looking for a smart, organized, and responsible candidate to join our team as a Customer Support & Operations Executive, who will also work closely as an Assistant to the General Manager (GM).

Key Responsibilities:

• Customer KYC verification and documentation
• Handling customer queries and providing timely resolutions
• Customer support through phone, email, and WhatsApp
• Bank reconciliation and payment verification
• Maintaining customer records and reports
• Preparing MIS and operational reports
• Assisting the GM in daily operational activities
• Coordinating with different departments for smooth workflow
• Follow-up on pending tasks and customer issues
• Data management and documentation

Required Skills:

• Good knowledge of MS Excel, MS Word, and email communication
• Basic understanding of banking and reconciliation processes
• Good communication and customer handling skills
• Strong organizational and coordination abilities

Qualification:

• Graduate in any discipline 
• 1–4 years of relevant experience preferred
• Freshers with good communication and Excel skills may also apply