Front Office Manager

Front Desk Manager / Property Manager – Zostel Delhi

Duration: 10 - 12 hours

Key Responsibilities:

• Managed front desk operations and ensured smooth day-to-day property functioning.
• Welcomed guests, handled check-ins and check-outs, and provided exceptional customer service.
• Responded to guest inquiries, complaints, and special requests promptly and professionally.
• Coordinated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Managed reservations, cancellations, and room inventory using the Property Management System (PMS).
• Handled cash transactions, billing, invoices, and daily financial reconciliations.
• Trained, supervised, and scheduled front office staff to maintain service quality.
• Maintained accurate guest records and prepared operational and occupancy reports.
• Coordinated with vendors and supported inventory management for operational supplies.
• Ensured compliance with company policies, safety standards, and hospitality best practices.
• Key SkillsCustomer Service & Guest Relations
• Front Office Operations
• Complaint Resolution
• Team Leadership & Coordination
• Reservation & PMS Management
• Communication & Interpersonal Skills
• Cash Handling & Billing
• Problem Solving & Multitasking
• Time Management
• Microsoft Office & Administrative Support