Team Leader

Job Title: Team Leader – Personal Loans

Job Summary:

The Team Leader – Personal Loans is responsible for managing a sales team focused on sourcing and disbursing personal loans. The role involves driving sales targets, monitoring team performance, ensuring compliance with lending policies, and maintaining strong customer relationships.

• Key Responsibilities:
• Lead and manage a team of sales executives/relationship officers for personal loan products
• Drive team to achieve monthly and quarterly disbursement targets
• Monitor daily sales activities (calls, meetings, logins, approvals, disbursals)
• Provide on-field support and guidance to team members
• Recruit, train, and mentor new team members
• Ensure adherence to credit policies, KYC norms, and compliance guidelines
• Coordinate with credit, operations, and risk teams for smooth loan processing
• Track pipeline and conversion ratios; improve team productivity
• Handle customer escalations and ensure high service standards
• Prepare and present performance reports to senior management
• Required Skills & Qualifications:Graduate (MBA preferred)
• 2–5 years of experience in personal loan / unsecured loan sales
• Prior team handling experience preferred
• Strong knowledge of lending processes, documentation, and KYC norms
• Excellent communication and leadership skills
• Target-driven with strong sales orientation
• Key Competencies:
• Team leadership & motivation
• Sales planning & execution
• Relationship management
• Problem-solving and decision-making
• Negotiation skills
• KPIs / Performance Metrics:Monthly disbursement targets
• Login-to-disbursement conversion ratio
• Team productivity per executive
• Customer satisfaction and TAT (Turnaround Time)
• Portfolio quality (delinquencies/NPA control)
• Work Environment:Field + office-based role
• May require travel within assigned territory
• High-performance, target-driven environment