Telecaller

It sounds like you’re looking to hire (or apply for) a Debt Recovery Agent (DRA) for a role in Lajpat Nagar. Since the DRA certification is a mandatory requirement by the RBI for recovery agents, it’s important to emphasize that in the job description to filter out unqualified candidates.

Here is a professional, concise JD tailored to your requirements:

Job Description: Telecaller – Debt Recovery (DRA Certified)Location: Lajpat Nagar, New Delhi

Position: Recovery Agent (Telecalling)

Certification Required: Mandatory DRA (Debt Recovery Agent) Certificate

Job OverviewWe are seeking a disciplined and persuasive DRA Certified Telecaller to join our debt recovery team. You will be responsible for contacting overdue account holders, negotiating payment plans, and ensuring the timely recovery of outstanding debts while maintaining strict adherence to RBI guidelines.

• Key ResponsibilitiesOutbound Calling: Contact customers regarding overdue payments and educate them on their outstanding balance.
• Negotiation: Propose feasible repayment plans and settlements within company credit policies.
• Compliance: strictly follow the RBI Code of Conduct and ethical recovery practices (No harassment/abusive language).
• Documentation: Maintain accurate records of all conversations, payment commitments, and follow-up dates in the CRM.
• Target Achievement: Meet monthly recovery targets while maintaining high call quality standards.
• Requirements & QualificationsCertification: Must possess a valid DRA Certificate (100-hour or 50-hour training as per RBI norms).
• Experience: 6 months to 2 years of experience in debt collection or recovery (Banking/NBFC preferred).
• Skills: Strong negotiation and convincing skills; ability to handle difficult conversations calmly.
• Language: Proficiency in Hindi; basic English is a plus.
• Location: Ability to commute to Lajpat Nagar, New Delhi.
• What We OfferCompetitive salary + attractive recovery incentives.
• Professional work environment.
• Standard office hours.
• Quick Tips for This Role:The "No DRA" Filter: Since you specifically mentioned "not [non-DRA]," you might want to ask candidates to bring their certificate or provide their certificate number during the initial screening call to save time.
• Lajpat Nagar Context: Mentioning proximity to the Lajpat Nagar Metro Station in your posting usually helps attract more candidates from across Delhi.