Telesales Executive

Key Responsibilities

1. Lead Generation

• Contact leads generated through digital marketing, exhibitions, references, and databases.
• Generate new construction and interior project inquiries.
• Identify genuine decision-makers.
• Build a healthy sales pipeline.

2. Lead Qualification

Collect complete information including:

• Customer name
• Mobile number
• Email ID
• Project location
• Plot size
• Construction type
• Budget
• Timeline
• Requirement details
• Source of lead
• Stage of decision

3. Appointment Scheduling

• Schedule meetings for the Sales Manager.
• Coordinate online and offline meetings.
• Confirm appointments.
• Send reminders to customers.

4. Customer Relationship

• Maintain professional communication.
• Build trust with every customer.
• Understand customer requirements carefully.
• Ensure a premium customer experience.

5. CRM Management

Update CRM daily with:

• Call status
• Follow-up dates
• Customer notes
• Meeting outcomes
• Next actions
• Lead stage
• Lost lead reasons

6. Follow-Up Management

• Follow up consistently until the lead is closed.
• Re-engage inactive leads.
• Ensure no lead is forgotten.

7. Reporting

Prepare:

• Daily call report
• Daily lead report
• Follow-up report
• Weekly pipeline report
• Lost lead report
• Conversion report

8. Coordination

Coordinate with:

• Sales Team
• Architects
• Interior Designers
• Site Engineers
• Operations Team
• Management

Skills Required

• Excellent communication skills.
• Fluent Hindi (English communication is an advantage).
• Strong persuasion skills.
• Active listening.
• Customer handling.
• Positive attitude.
• Follow-up discipline.
• Basic computer knowledge.
• CRM handling.
• Professional telephone etiquette.
• Time management.

Preferred Software

• Microsoft Excel
• Google Sheets
• Google Workspace
• CRM Software
• WhatsApp Business
• Dialer Software
• ChatGPT (basic usage)

Key Performance Indicators (KPIs)

Lead Generation

• Outbound calls per day: 80–120
• Connected calls per day: 40+
• Meaningful conversations: 25+

Lead Qualification

• Qualified leads generated: 8–12 per day
• Complete lead information captured: 100%

Appointment Management

• Meetings booked: 2–5 per day
• Appointment show-up rate: 70%+

Follow-Up

• Follow-up completion rate: 95%+
• No missed follow-ups.

CRM

• CRM updated daily before leaving the office.
• Zero missing customer records.

Customer Experience

• Professional communication.
• No customer complaints due to behavior.

Reporting

• Daily reports submitted before end of day.
• Weekly reports submitted on time.