Axis Bank-Securities

Bank Branch Service Associate

Axis Bank-Securities
Ernakulam
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Bank Branch Service Associate

1. Resolve customer Queries, Requests & Complaints (QRC’s) on Trading and Demat A/c related products, such as Equity, Derivative Futures
& Options, Mutual Fund, Currency & Commodities etc.
2. Answer incoming customer & Branch calls, Emails & Chats.
3. Check on the status of customer accounts and resolve maintenance related queries.
4. Document knowledge as solution articles
5. Review and explain account charges & trade settlement related QRC’s.
6. Defuse irate customers & Escalate unresolved issues to relevant internal teams
7. Identify and assess customers’ needs to strive for highest Customer Experience (CX)
8. Ability to Multi-Task and work in a fast-paced, Contact Center environment
9. Provide accurate, valid and complete information by using the right methods/tools.

Job role

Work location
Work locationErnakulam
Department
DepartmentBanking / Insurance / Financial Services
Role / Category
Role / CategoryBanking Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameAxis Bank-Securities
Job posted by Axis Bank-Securities

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 2 to 5 years are eligible to apply for this job. You can apply for more jobs in Ernakulam to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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