Bank Branch Service Associate
Axis Bank-Securities
Work from Office
Full Time
Min. 2 yearsJob Description
Bank Branch Service Associate
1. Resolve customer Queries, Requests & Complaints (QRC’s) on Trading and Demat A/c related products, such as Equity, Derivative Futures
& Options, Mutual Fund, Currency & Commodities etc.
2. Answer incoming customer & Branch calls, Emails & Chats.
3. Check on the status of customer accounts and resolve maintenance related queries.
4. Document knowledge as solution articles
5. Review and explain account charges & trade settlement related QRC’s.
6. Defuse irate customers & Escalate unresolved issues to relevant internal teams
7. Identify and assess customers’ needs to strive for highest Customer Experience (CX)
8. Ability to Multi-Task and work in a fast-paced, Contact Center environment
9. Provide accurate, valid and complete information by using the right methods/tools.
Job role
Job requirements
About company
Similar jobs you can apply for
Business OperationsOffice Boy
AgasWork from OfficeFull TimeAny experience
Basic EnglishRelationship Officer
PNB Housing FinanceWork from OfficeFull TimeMin. 2 yearsBasic English
Creative Studio Executive
Varsh by VarshaWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) English
Junior Officer
Von ServicesWork from OfficeFull TimeAny experienceNo English RequiredBusiness Development Executive (BDE)
SS AssociatesWork from OfficeFull TimeAny experienceBasic English
Medical Biller
Iris Medical Solutions Private LimitedWork from OfficeFull TimeAny experienceBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 2 to 5 years are eligible to apply for this job. You can apply for more jobs in Ernakulam to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Ernakulam at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Ernakulam . Through apna, you can find jobs in 64 cities across India. Join NOW!