Customer Relationship Executive

● To ensure a high level of customer care for its clients, both internal and external to support the delivery of the company mission and vision which will meet the corporate standard.

● Helping clients towards a deeper understanding of their concerns;

● Ability to handle the CRM Tech management system, telephone enquiries and email enquiries from prospective students, their parents, teachers and advisers independently and timely in a professional manner.

● Keeping records on CRM pro, creating the task, helping clients to complete their admission and updating the institute's Spec sheet by using reporting tools where necessary.

● Process incoming applications for all foundation, diploma, undergraduate and postgraduate degree programmes, checking qualifications, Eligibility of the applicants, following institutes' application processing systems, forwarding it to the respective institutes follow the standard presentation, helping admission officers to make a quick and transparent offer with the validity of application decisions and authenticity of its results with the aim of 100% accuracy.

● Ability to Check and verify the fees, intake and classification of applicants.

● Ensure that correct procedure is followed when dealing with fraudulent applications, applicants with criminal convictions and underage applicants.

● Ensure that the correct procedure is followed when dealing with international students requiring visas in accordance with the updated rule and regulations.

● Ability to convert students' enquiries into applications through honest & ethical sales techniques.

● Liaise regularly with both students and institutes' admission staff.

● Accepting without bias the issues raised by clients;

● Other Operational day-to-day task:

● Handle all enquiries in a courteous and helpful way; these may be by telephone, email, letter, in person and face to face.

● Monitor Request Tracker (web-based enquiry system) queues, lead and help collate data relating to all admissions enquiries.

● Assist the promotional team and organise education fairs, open days, seminars, institutes training and all related visits.

● Assist with the production and distribution of publicity materials.

● Assist with the monitoring and updating of all information relating to admission.

● Gathering course, fee structure, partner institutes list, intake deadline, and Entry requirements for upcoming intake.

● Establishing a relationship of trust with the clients, respective partners and teachers;

● Employee daily log book needs maintain.

● The post-holder may be asked to help other sections of the admission processing and to undertake duties as requested by the top management or Director from time to time