Operations Executive

Job Summary

We are looking for an Operations Executive to support loan processing, customer onboarding, documentation, disbursement coordination, compliance activities, and operational reporting. The role requires strong attention to detail, customer coordination skills, and the ability to ensure accurate and timely completion of lending operations.

Key Responsibilities

Loan Application Processing

• Receive and process customer loan applications.
• Verify application forms and supporting documents.
• Follow up with customers for pending information.
• Update application status in internal systems.
• Ensure timely processing of applications.

Customer Onboarding and Verification

• Support customer onboarding activities.
• Verify identity, address, income, and banking documents.
• Complete KYC and due diligence requirements.
• Coordinate verification activities when required.
• Maintain accurate customer records.

Documentation and Record Management

• Maintain loan files, agreements, sanction letters, and related documents.
• Ensure documentation is complete before disbursement.
• Maintain physical and digital records.
• Support audits and document retrieval activities.
• Ensure confidentiality of customer information.

Disbursement Coordination

• Verify completion of all pre-disbursement requirements.
• Coordinate with internal teams for timely disbursement.
• Verify bank details and approved loan terms.
• Update customers on disbursement status.
• Ensure approvals are obtained before processing.

Repayment and Account Support

• Maintain repayment schedules and loan account records.
• Support repayment reconciliation activities.
• Assist customers with repayment-related queries.
• Escalate discrepancies and overdue cases when required.
• Support loan closure documentation.

Compliance Support

• Follow applicable regulatory and company guidelines.
• Complete compliance checks for all applications.
• Report document discrepancies or suspicious activities.
• Support audit requirements and documentation reviews.
• Assist in closing audit observations.

Customer Service

• Respond to customer queries regarding applications and loans.
• Provide regular updates on application status.
• Assist in resolving customer complaints.
• Communicate information clearly and professionally.
• Support customer satisfaction initiatives.

MIS and Reporting

• Prepare operational reports and trackers.
• Monitor applications, approvals, disbursements, and repayments.
• Ensure data accuracy in reports and systems.
• Highlight operational issues and delays.
• Support management reporting requirements.

Requirements

• Graduate in any discipline.
• Experience in BFSI, NBFC, Banking, or Loan Operations preferred.
• Knowledge of KYC and documentation processes.
• Good communication and coordination skills.
• Proficiency in MS Excel and computer applications.
• Strong attention to detail and accuracy.