Dispatch Manager

Job Description – Dispatch ManagerCompany: Praveen Scientific Corporation (PSC)

Department: Logistics & Dispatch

Reporting To: Operations Manager / Director

Location: Faridabad, Haryana

Job SummaryThe Dispatch Manager is responsible for managing the complete dispatch process to ensure timely, accurate, and safe delivery of laboratory equipment, scientific instruments, glassware, plasticware, chemicals (where applicable), and other products supplied by Praveen Scientific Corporation. The role involves coordinating with the sales, purchase, warehouse, accounts, and courier/logistics teams to ensure customer orders are dispatched efficiently while maintaining complete documentation and compliance.

• Key ResponsibilitiesOrder Processing & DispatchReview and verify customer orders before dispatch.
• Plan and prioritize daily dispatch schedules.
• Ensure products are packed as per company standards and customer requirements.
• Verify product quantity, specifications, and condition before shipment.
• Generate dispatch challans, packing lists, courier labels, and transport documents.
• Logistics CoordinationCoordinate with courier partners, transporters, and freight companies.
• Select the most suitable logistics partner based on destination, urgency, and cost.
• Track shipments until successful delivery.
• Resolve shipment delays, damages, and transit issues promptly.
• DocumentationMaintain dispatch records and shipment registers.
• Ensure all dispatch documents are complete and accurate.
• Coordinate with the Accounts Department for invoice-related documentation.
• Maintain proof of dispatch and proof of delivery (POD) records.
• Inventory & Warehouse CoordinationCoordinate with the warehouse for product availability.
• Ensure FIFO (First In, First Out) practices wherever applicable.
• Report inventory shortages before dispatch.
• Conduct periodic stock verification with the warehouse team.
• Customer CoordinationShare dispatch details, tracking numbers, and expected delivery timelines with customers.
• Coordinate with institutional buyers, government departments, research institutes, universities, hospitals, and private customers regarding dispatch status.
• Handle dispatch-related customer queries professionally.
• Quality & ComplianceEnsure products are packed securely to prevent transit damage.
• Follow company SOPs for packaging scientific products.
• Maintain cleanliness and organization of the dispatch area.
• Ensure compliance with company quality standards and safety procedures.
• Team ManagementSupervise dispatch assistants and warehouse support staff.
• Allocate daily tasks and monitor productivity.
• Train staff on packing standards and documentation procedures.
• ReportingPrepare daily, weekly, and monthly dispatch reports.
• Monitor dispatch performance and identify process improvements.
• Report pending dispatches and shipment issues to management.
• Required QualificationsGraduate in any discipline (preferred).
• Diploma or certification in Logistics, Supply Chain, or Warehouse Management is an added advantage.
• Experience3–7 years of experience in dispatch, warehouse, logistics, or supply chain operations.
• Experience in scientific, laboratory, medical, healthcare, pharmaceutical, or industrial products is preferred.
• Required SkillsStrong organizational and planning abilities.
• Excellent communication and coordination skills.
• Good knowledge of courier and transport operations.
• Proficiency in Microsoft Excel, Word, and ERP/inventory software.
• Ability to manage multiple dispatches simultaneously.
• Attention to detail and documentation accuracy.
• Problem-solving and decision-making skills.
• Leadership and team management capabilities.
• Key Performance Indicators (KPIs)On-time dispatch rate.
• Order accuracy percentage.
• Dispatch documentation accuracy.
• Shipment damage rate.
• Delivery success rate.
• Customer satisfaction regarding dispatch.
• Pending dispatch ageing.
• Courier cost optimization.
• Working ConditionsFull-time position.
• Six-day working week (as per company policy).
• May require extended working hours during peak order periods or financial year-end.

Performance ExpectationsThe Dispatch Manager is expected to ensure that every order is dispatched accurately, safely, and on time while maintaining high standards of documentation, inventory coordination, customer service, and operational efficiency. The role contributes directly to customer satisfaction and the overall reputation of Praveen Scientific Corporation.