Sales Team Lead

Role OverviewThe Counter Supervisor will be responsible for end-to-end management of the extension counter, including sales, staff supervision, daily operations, and customer experience. The role requires strong ownership, discipline in execution, and the ability to manage a small team while driving revenue.

• Key Responsibilities

1. Sales & Business Ownership

Achieve monthly retail sales targets (units + revenue)

• Ensure high walk-in to conversion ratio
• Drive upselling (accessories, insurance, finance)
• Monitor daily sales pipeline and follow-ups

2. Team Supervision & Staff Management

Supervise and manage counter sales executives/support staff

• Assign daily targets and monitor performance
• Ensure proper grooming, discipline, and attendance
• Train staff on:
• Product knowledge
• Sales pitch
• Customer handling
• Motivate team to achieve targets

3. Counter Operations & Maintenance

Ensure cleanliness, hygiene, and professional appearance of the counter at all times

• Maintain proper bike display, branding, and visibility
• Ensure availability of brochures, forms, and demo vehicles
• Coordinate with main showroom for stock, test rides, and deliveries

4. Customer Experience Management

Ensure excellent customer handling at the counter

• Step in to handle critical customers or escalations
• Ensure timely follow-ups on inquiries and bookings
• Build strong local reputation and word-of-mouth

5. Local Market Development

Drive local lead generation activitiesCamps, societies, market visits

• Build relationships with:
• Local financiers
• Mechanics
• Influencers/referral sources

6. Finance & Documentation

Ensure smooth coordination for loan processing and approvals

• Verify KYC and booking documentation
• Track booking-to-delivery cycle

7. Reporting & Control

Maintain daily reports:

• Walk-ins
• Leads
• Conversions
• Team performance
• Share updates with management regularly
• Track target vs achievement
• Key Skills RequiredStrong team handling + sales skills
• High ownership mindset (runs counter like a business)
• Basic operational discipline (cleanliness, display, reporting)
• Good communication and leadership ability