Customer Care Executive

Snd Digital Private Limited

Nehru Nagar, Ghaziabad

₹16,000 - ₹19,000 monthly*

Fixed

16000 - ₹17000

Average Incentives*

2,000

Earning Potential

19,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

2 applicants

Benefits include: Mobile Allowance, Internet Allowance, Laptop, ESI (ESIC)

Job Description

Job Summary:

We are looking for a proactive and customer-focused Customer Care Executive to handle inbound/outbound voice calls) queries. The ideal candidate should have excellent communication skills, a problem-solving attitude, and a passion for delivering top-notch customer support.


Key Responsibilities:

Handle customer queries through voice (inbound/outbound) channels.

  • Resolve product/service-related issues with professionalism and accuracy.
  • Maintain a high level of customer satisfaction through timely and effective communication.
  • Follow up with customers to ensure their issues are resolved.
  • Update customer records and maintain accurate data in the CRM system.
  • Collaborate with internal departments for complex issue resolution.
  • Requirements: Good communication skills in English and Hindi (other languages are a plus).
  • Basic computer knowledge (MS Office, Email, Typing).
  • Ability to multitask and handle pressure.
  • Prior experience in voice/blended process is preferred but not mandatory.
  • Positive attitude and team spirit.
  • Minimum Qualification: Graduate.

Job role

Work location

StarAndDaisy, Grand Trunk Road, Bhatiya Modh, Nehru Nagar III, Nehru Nagar, Ghaziabad, Uttar Pradesh, India Nehru Nagar, Ghaziabad

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

Skills

Blended process, Problem-solving aptitude, Communication, Multi-Tasking

English level

Good (Intermediate / Advanced) English

Age limit

18 - 40 years

Gender

Any gender

About company

Name

Snd Digital Private Limited

Address

StarAndDaisy, Grand Trunk Road, Bhatiya Modh, Nehru Nagar III, Nehru Nagar, Ghaziabad, Uttar Pradesh, India Nehru Nagar, Ghaziabad

Job posted by Snd Digital Private Limited

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