Customer Relations Executive

Job Description – Front Desk Executive*

*Location:* Sunshine by Lissun – Child Development Center

*Position:* Front Desk Executive

*Employment Type:* Full-time

### *About Sunshine by Lissun*

Sunshine by Lissun is a dedicated child development center focused on providing holistic care, therapy, and support for children and their families. We believe in creating a warm, professional, and structured environment where families feel supported and cared for.

*Role Overview*

We are seeking a *Front Desk Executive* who will be the first point of contact for our clients and visitors. This role is central to ensuring smooth day-to-day operations, effective client communication, and maintaining an organized system for scheduling, payments, and reporting.

*Key Responsibilities*

• *Client Interaction & Support*

* Welcome clients and families warmly, ensuring a positive first impression.

* Provide information about schedules, therapies, and therapist availability.

* Maintain proactive and empathetic communication with clients.

• *Scheduling & Coordination*

* Manage therapist schedules, appointments, and client bookings.

* Track therapist attendance and update records accurately.

* Update internal support software with client and session details.

• *Payments & Reporting*

* Collect and record payments from clients.

* Generate and share consultation reports with families post-session.

* Maintain accurate payment records and share regular updates with management.

• *Feedback & Relationship Management*

* Call clients post-sessions for feedback and suggestions.

* Build and nurture long-term client relationships through timely communication.

* Address client concerns promptly and escalate issues when necessary.

• *Administrative Support*

* Maintain front office decorum and client-facing documentation.

* Assist the center manager and therapists with day-to-day operational requirements.

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*Desired Skills & Qualities*

• Strong communication and interpersonal skills (English and local language preferred).

• Excellent organizational and time-management abilities.

• Proficiency in using computer systems, scheduling tools, and basic office software.

• Customer-first mindset with empathy, patience, and professionalism.

• Ability to handle sensitive client information with confidentiality.

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*Qualifications*

• Graduate in any discipline (Hospitality/Administration background preferred).

• 1–3 years of experience in a front desk, client servicing, or administrative role (experience in healthcare/wellness/childcare centers will be an added advantage).

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*What We Offer*

• A warm, professional work environment.

• Opportunities to grow in client relationship management and healthcare administration.

• The chance to make a meaningful impact in the lives of children and families.